Refund Policy
Last updated: January 2025
The official manufacturer of Akusoli Insoles stands behind every pair shipped. This Refund Policy explains how returns and refunds are handled for purchases completed on the manufacturer's official checkout.
1. Satisfaction Guarantee
The manufacturer offers a 30-day satisfaction guarantee from the date the order is delivered. If a customer is not satisfied with their Akusoli Insoles within that window, they may request a refund following the steps below.
2. Eligibility
To be eligible for a refund:
- The request must be submitted within 30 days of delivery.
- Proof of purchase (order number or confirmation email) must be provided.
- The product must be in a condition consistent with normal trial use.
3. How to Request a Refund
Refund requests must be submitted directly to the manufacturer through the customer support channel listed on the official order confirmation email. Once a request is received, the support team will provide return instructions and a return address (when applicable).
4. Return Shipping
Unless the product arrived damaged or defective, return shipping costs are the responsibility of the customer. The manufacturer recommends using a trackable shipping service to ensure safe delivery of the return.
5. Processing Time
Once a return is received and inspected, the manufacturer will notify the customer of the approval or rejection of the refund. Approved refunds are processed back to the original payment method within 5–10 business days. The exact arrival time may depend on the issuing bank or payment provider.
6. Damaged or Defective Items
If the product arrives damaged, defective, or incorrect, the customer should contact the manufacturer's support team within 7 days of delivery, attaching photos of the issue. A replacement or full refund will be offered at no additional cost.
7. Non-Refundable Situations
- Requests made after the 30-day window.
- Items lost or damaged due to misuse after delivery.
- Promotional or free-of-charge items, unless required by law.
8. Changes to This Policy
This Refund Policy may be updated from time to time. The most current version will always be available on this page.